Contact Us

Thank you for visiting Creolate. If you have any questions about your order, shipping, returns, refunds, products, or our policies, please contact us by email. Our customer support team will be happy to assist you.

Customer Service

Email: info@creolate.com

Business Information

Creolate is operated by:

Hong Kong Hansheng Network Technology Limited
503A 5/F, Won Hing Building,
74-78 Stanley Street, Central,
Hong Kong

Support Hours

Monday to Friday
9:00 AM – 6:00 PM EST

Response Time

We usually respond within 1 to 2 business days. Response times may be longer during weekends, holidays, or periods of high order volume.

Order Support

For order-related questions, please include your order number and the email address used at checkout so we can help you more quickly.

For damaged, defective, missing, or incorrect items, please include clear photos or videos of the product and packaging when contacting us.