Shipping policy
Last Updated: July 6, 2026
This Shipping Policy applies to orders placed on Creolate.
At Creolate, we aim to provide a clear and reliable shipping experience for our customers. Please review the shipping information below before placing your order.
Order Cut-Off Time
Our daily order cut-off time is 11:00 PM.
Orders placed after the cut-off time may be processed on the next business day.
Processing Time
Orders are usually processed within 1 to 2 business days, Monday through Friday, excluding holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Destinations
We currently ship to customers within the United States only.
At this time, we do not offer international shipping.
Shipping Times & Rates
We offer the following shipping options:
Standard Shipping
Estimated delivery time: 7 to 12 business days
Shipping fee: $9.99
Free standard shipping on orders over $69
Express Shipping
Estimated delivery time: 5 to 7 business days
Shipping fee: $19.99
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high order volume, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number by email when tracking is available.
You can use the tracking link provided in the email to follow the status of your shipment.
Shipping Restrictions
We do not ship to P.O. Boxes, APO/FPO addresses, or addresses outside the United States.
Some products may have specific shipping restrictions due to carrier rules, product type, or local regulations.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact us at info@creolate.com so we can assist you.
If tracking shows that your package was delivered but you have not received it, please check with your household members, neighbors, building office, or local carrier first. If you still cannot locate the package, contact us and we will help review the situation.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Creolate is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@creolate.com. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.
Contact Us
For any questions about shipping, delivery, or tracking, please contact us at:
Email: info@creolate.com