Privacy policy
Last Updated: July 6, 2026
This Privacy Policy describes how Creolate, operated by Hong Kong Hansheng Network Technology Limited, collects, uses, stores, and discloses personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website or purchasing from Creolate, you agree to the practices described in this Privacy Policy.
Business Information
Creolate is operated by:
Hong Kong Hansheng Network Technology Limited
503A 5/F, Won Hing Building,
74-78 Stanley Street, Central,
Hong Kong
Customer service email: info@creolate.com
Information We Collect
We may collect personal information from you when you visit our website, create an account, place an order, subscribe to communications, contact customer support, or interact with our services.
The types of information we may collect include:
Contact Information
This may include your name, email address, phone number, billing address, and shipping address.
Order Information
This may include your order details, purchased items, payment confirmation, billing information, shipping information, delivery status, returns, refunds, and customer service records.
Account Information
If you create an account, we may collect your username, password, order history, saved addresses, and account preferences.
Customer Support Information
When you contact us, we may collect the information you choose to provide, including your order number, photos, videos, messages, and any details needed to help resolve your request.
Device and Usage Information
We may automatically collect certain information when you visit our website, such as your IP address, browser type, device type, operating system, pages viewed, referring website, time spent on pages, and how you interact with our website.
Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember your preferences, improve website performance, understand customer behavior, and support marketing or advertising activities.
How We Use Your Information
We use your personal information to operate our business and provide our services, including to:
Process and fulfill your orders
Confirm payments and prevent fraud
Arrange shipping and delivery
Provide order updates and tracking information
Process returns, refunds, and exchanges
Respond to customer service requests
Improve our website, products, and customer experience
Maintain website security
Send service-related emails, such as order confirmations and shipping updates
Send marketing emails or promotional messages, where permitted
Comply with legal, tax, accounting, and regulatory obligations
We do not collect more personal information than reasonably necessary for these purposes.
Payment Information
Payments made on our website may be processed by third-party payment providers.
We do not directly store your full credit card number or complete payment card details. Payment information is handled by secure payment processors according to their own privacy and security practices.
How We Share Your Information
We may share your personal information with trusted third parties when necessary to operate our website and provide our services.
These third parties may include:
Website hosting and e-commerce platform providers
Payment processors
Shipping and fulfillment partners
Customer service providers
Email and communication service providers
Analytics and advertising partners
Fraud prevention and security providers
Professional advisors, such as legal, tax, or accounting service providers
Government authorities, regulators, or law enforcement where required by law
We only share information that is reasonably necessary for the relevant service or legal purpose.
We may also share information in connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or transfer of business operations.
Cookies
Like many online stores, we use cookies and similar technologies to support website functionality and improve your shopping experience.
Cookies may help us:
Keep items in your shopping cart
Remember your preferences
Understand how visitors use our website
Improve website speed and performance
Measure the effectiveness of marketing campaigns
Show relevant advertisements
Most browsers accept cookies automatically. You can adjust your browser settings to remove or block cookies. However, some parts of our website may not function properly if cookies are disabled.
Marketing Communications
If you sign up for marketing emails or otherwise agree to receive promotional messages, we may use your contact information to send you updates, offers, product news, and promotional content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at info@creolate.com.
Even if you opt out of marketing emails, we may still send you service-related messages, such as order confirmations, shipping updates, return updates, or customer support replies.
Third-Party Websites and Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. If you visit a third-party website, we encourage you to review its privacy policy before providing any personal information.
User-Generated Content
If you submit product reviews, photos, comments, or other content to public areas of our website, that content may be visible to other visitors.
Please avoid posting personal information that you do not want to make public. We are not responsible for the use or misuse of information that you choose to make publicly available.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
You are responsible for keeping your account login details confidential. If you believe your account has been accessed without authorization, please contact us immediately at info@creolate.com.
Data Retention
We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.
The length of time we keep information may vary depending on the type of information and the reason it was collected.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at info@creolate.com so we can review and delete the information where appropriate.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request a copy of certain personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising activities where applicable
To exercise your rights, please contact us at:
Email: info@creolate.com
We may need to verify your identity before processing your request. We will respond to privacy requests within the time required by applicable law.
California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing of personal information.
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, phone number, billing address, and shipping address
Commercial information, such as order history, purchased products, payment confirmation, returns, and customer service records
Internet or network activity, such as browsing activity, device information, IP address, and website usage data
Approximate location information, such as location inferred from your IP address
We may disclose these categories of information to service providers and business partners for order fulfillment, payment processing, website operation, shipping, analytics, advertising, fraud prevention, and customer support.
We do not knowingly sell personal information of individuals under 16 years of age.
If you would like to exercise your California privacy rights, please contact us at info@creolate.com.
International Data Transfers
Although Creolate currently serves customers in the United States, our business operations, service providers, and technology partners may process information in different locations.
By using our website, you understand that your personal information may be transferred, stored, or processed outside your state or country of residence, where privacy laws may differ from those in your location.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us at:
Creolate
Hong Kong Hansheng Network Technology Limited
503A 5/F, Won Hing Building,
74-78 Stanley Street, Central,
Hong Kong
Email: info@creolate.com