Terms of service
Last Updated: July 6, 2026
OVERVIEW
This website is operated by Creolate. Throughout the site, the terms “we”, “us”, and “our” refer to Creolate.
Creolate is operated by:
Hong Kong Hansheng Network Technology Limited
503A 5/F, Won Hing Building,
74-78 Stanley Street, Central,
Hong Kong
By accessing this website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.
Our store may be hosted on Shopify Inc. or another e-commerce service provider. These platforms provide the online tools that allow us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state of residence, or that you are the age of majority and have given permission for any minor dependent to use this website under your supervision.
You may not use our products, website, or services for any illegal, unauthorized, harmful, or prohibited purpose.
You must not transmit viruses, malware, worms, or any destructive code that may affect the operation or security of the website.
A violation of these Terms may result in suspension or termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You agree not to reproduce, copy, duplicate, sell, resell, exploit, or misuse any part of the website, service, product content, images, text, design, or access to the website without our written permission.
We may update, suspend, modify, or discontinue any part of the website or services at any time without prior notice.
The headings used in these Terms are included for convenience only and do not limit or affect the meaning of the Terms.
SECTION 3 - ACCURACY OF INFORMATION
We make reasonable efforts to keep the information on our website accurate, complete, and current. However, we do not guarantee that all product descriptions, prices, images, availability, shipping times, or other content will always be error-free or fully up to date.
Product colors, textures, sizes, and details may appear slightly different due to screen settings, lighting, photography, product batches, or normal production differences.
The information on this website is provided for general shopping and customer service purposes. Any reliance on the material on this website is at your own risk.
We reserve the right to correct errors, update information, or change website content at any time without prior notice.
SECTION 4 - PRODUCTS AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify, discontinue, limit, or remove any product at any time.
Certain products may be available exclusively online and may have limited quantities.
We reserve the right to limit the sales of our products to any person, household, geographic region, or jurisdiction where necessary.
Any offer made on this website is void where prohibited by law.
SECTION 5 - ORDERS AND BILLING INFORMATION
We reserve the right to refuse, cancel, or limit any order you place with us.
We may limit or cancel orders that appear to be placed by dealers, resellers, distributors, or accounts suspected of fraudulent, abusive, or unauthorized activity.
If we make changes to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all orders placed on our website.
You are responsible for making sure your shipping address and contact information are correct before submitting your order.
SECTION 6 - SHIPPING
We currently ship to customers within the United States only.
Shipping times, rates, restrictions, and delivery estimates are described in our Shipping Policy.
Delivery times are estimates only and may be affected by carrier delays, weather, holidays, high order volume, incorrect shipping information, or circumstances beyond our control.
Creolate is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
SECTION 7 - RETURNS AND REFUNDS
Returns, refunds, exchanges, damaged items, and non-returnable items are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
Items sent back without prior return approval may not be accepted.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, apps, payment processors, shipping providers, analytics tools, or other services that we do not own or control.
You understand and agree that these third-party tools and services are provided “as is” and “as available” without warranties from us.
Your use of third-party tools or services is at your own risk and may be subject to the terms and policies of the relevant third-party provider.
SECTION 9 - THIRD-PARTY LINKS
Our website may include links to third-party websites, services, or resources.
We are not responsible for reviewing, controlling, or guaranteeing the content, accuracy, privacy practices, security, products, or services of third-party websites.
Any transactions or interactions you have with third-party websites are solely between you and the third party.
Please review third-party policies carefully before using their websites or services.
SECTION 10 - USER COMMENTS, REVIEWS, AND SUBMISSIONS
If you submit reviews, photos, comments, feedback, suggestions, ideas, or other content to us, you agree that we may use, edit, publish, display, translate, or distribute that content for website, marketing, customer service, or business purposes where permitted by law.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
You must not submit content that is unlawful, abusive, defamatory, obscene, misleading, harmful, or contains viruses, malware, or other destructive code.
We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, harmful, or otherwise inappropriate.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and disclose personal information.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.
We are not obligated to update, amend, or clarify information on the website except as required by law.
SECTION 13 - PROHIBITED USES
You are prohibited from using the website, products, or services:
For any unlawful purpose
To violate any applicable federal, state, local, or international law
To infringe upon our intellectual property rights or the rights of others
To submit false, misleading, or fraudulent information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others without permission
To spam, phish, scrape, crawl, or use automated tools without authorization
To interfere with or bypass the security features of the website
To harass, abuse, threaten, defame, or discriminate against others
For any obscene, harmful, or unauthorized purpose
We reserve the right to terminate your access to the website or services if you violate any prohibited use.
SECTION 14 - DISCLAIMER OF WARRANTIES
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from using the website will be accurate or reliable.
The website, services, and products are provided “as is” and “as available,” except as expressly stated by us.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Creolate, Hong Kong Hansheng Network Technology Limited, and our directors, employees, affiliates, service providers, suppliers, agents, and partners shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.
This includes, without limitation, loss of profits, loss of revenue, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
Because some states or jurisdictions do not allow certain limitations of liability, our liability will be limited to the maximum extent permitted by applicable law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Creolate, Hong Kong Hansheng Network Technology Limited, and our affiliates, directors, employees, contractors, service providers, suppliers, and partners from any claim, demand, loss, liability, or expense, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the website or services, or your violation of any law or third-party rights.
SECTION 17 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law.
The unenforceable portion shall be considered severed from these Terms, and the remaining provisions will continue to remain valid and enforceable.
SECTION 18 - TERMINATION
These Terms remain effective unless and until terminated by either you or us.
You may stop using our website and services at any time.
We may terminate or suspend your access to the website or services if we believe you have violated these Terms, engaged in fraudulent or harmful activity, or misused our website or services.
Any obligations or liabilities that arose before termination will continue to apply after termination where appropriate.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with our posted policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Creolate regarding your use of the website and services.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide services to you shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.
Nothing in these Terms limits any consumer protection rights that may apply to you under applicable law.
SECTION 21 - CHANGES TO THESE TERMS
We reserve the right to update, change, or replace any part of these Terms at any time by posting the updated version on this website.
It is your responsibility to review this page periodically for changes.
Your continued use of the website or services after changes are posted means you accept the updated Terms.
SECTION 22 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Creolate
Hong Kong Hansheng Network Technology Limited
503A 5/F, Won Hing Building,
74-78 Stanley Street, Central,
Hong Kong
Email: info@creolate.com